Technical Account Manager
**WHILE THIS ROLE IS REMOTE, CANDIDATES MUST RESIDE IN FLORIDA. IF YOU ARE NOT CURRENTLY LIVING IN FLORIDA, PLEASE APPLY ONLY IF YOU PLAN TO RELOCATE IN THE IMMEDIATE FUTURE**
Ads.com is a thriving ad tech company located in the Tampa Bay area. We are a close-knit team that values continuous learning, teamwork, and the pursuit of excellence. We offer a flexible work environment that is supportive of remote work.
Why You'll Love Working Here
If you are passionate about ensuring quality in software products and enjoy working in a collaborative team, this is the place for you. Your enthusiasm for quality assurance and continuous improvement is more important to us than extensive experience in any specific tool.
What We Value
- Collaboration: You believe in the power of teamwork and understand that the best solutions often come from collaborative efforts.
- Ownership: You take responsibility for your actions, decisions, and their outcomes.
- Innovative Thinking: You are always looking for ways to improve processes and are open to new ideas and methodologies.
- Effective Communication: You understand the importance of clear and concise communication, especially when reporting bugs and collaborating with development teams.
During Your First Two Weeks, You Will:
- Familiarize yourself with our product and its features, understanding the user perspective.
- Learn our current Dev, QA and deployment processes, tools and methodologies.
- Attend team meetings to get to know the team and understand ongoing projects.
- Meet some of our key customers and understand their workflow and business objectives
During Your First 1-3 Months, You Will:
- Become the primary point of technical contact for key customers.
- Build troubleshooting guides and documentation covering the most common failure scenarios.
- Contribute to customer-facing documentation.
During Your First 6-12 Months, You Will:
- Take on more responsibility in planning and assisting the product team with new features and updates.
- Have complete ownership of the customer experience from an implementation and technical support perspective.
- Mentor new team members and help them integrate into our processes and culture.
What We Think You'll Need To Be Successful:
- Deep understanding of the AdTech space, tools and methodologies used in the industry is a MUST
- Understanding of tracking pixels from Meta, TikTok, Taboola, Outbrain, etc.
- Understanding of how tracking postback works with common tracking platforms such as Voluum, ClickFlare, Redtrack etc
- Understanding auto-optimization platforms such as TheOptimizer, Yield360, Maximizer, BigPipes
- Understanding of internet protocols, APIs, javascript, cookies etc.
- Strong problem-solving skills and attention to detail
- Excellent communication skills for effective collaboration and reporting
- A natural inclination towards learning and self-improvement, with a keen interest in staying updated with the latest AdTech and technologies, and a willingness to continuously challenge and enhance your skills
- Residency in Florida, or plans to move to Florida in the immediate future.
Nice to Haves:
- Basic exposure to web programming, and the willingness to learn more
- Experience with data visualization tools like Metabase or Grafana
- Experience with quality assurance methodologies and best practices
- Experience with continuous integration/continuous deployment (CI/CD) pipelines